FAQs
Shipping
How can I track my order?
- Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our website.
Do you offer international shipping?
- Yes, we ship worldwide. Shipping charges and delivery times vary depending on the destination.
How long does delivery take?
- Delivery times vary depending on the product and your location. Typically, it takes 5-7 business days for domestic orders and 10-15 business days for international orders.
Do you offer gift wrapping or personalized messages?
- Yes, we offer gift wrapping and personalized messages for a small additional fee.
Payments
What payment methods do you accept?
- We accept all major credit cards, debit cards, and PayPal.
How can I create an account?
- You can create an account by clicking on the ‘Sign Up’ button on our website and following the prompts.
What if an item is out of stock?
- If an item is out of stock, you can sign up to be notified when it becomes available again.
How do I use a promo code?
You can enter your promo code at checkout. The discount will be applied to your total
Returns
What is your return policy?
- We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days for a full refund.
How can I change or cancel my order?
- You can change or cancel your order within 24 hours of placing it by contacting our customer service.
What should I do if my order is damaged or incorrect?
- If you receive a damaged or incorrect item, please contact our customer service immediately. We will arrange for a replacement or refund.
How can I contact customer service?
- You can contact our customer service via email or phone. Our contact details are listed on the ‘Contact Us’ page of our website.